Returns and Exchanges

When returning anything, just make sure you have proof of purchase such as receipt or confirmation email.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. However, all our instruments come with 90 days warranty and we would be happy to exchange or repair the instrument during this time please email us.

To complete your return, we require a receipt or proof of purchase..

You may request a refund or an exchange within 14 days of the item(s) delivered./li>
Once we have received your returns, we will verify the condition and state of those item(s). This may take 3-4 working days.
A refund will be made as soon as possible/when the item has been verified and accepted at our warehouse and it will be made via the original payment method used and for the original amount
This will be evident on your account within one week of our returns transaction being initiated and/or according to your banking institution's policy.